A: Good afternoon. FUT Solution. Have can I help you?
B: Good afternoon. This is Tanja Rupnik from Rotor C.L.T. I would like to speak with someone in Finances.
A: Just a minute. I’ll check who is available at the moment………Ms Rupnik, I’ll put you through to Mr Daniels' office.
B: Thank you.
C: Mario Daniels office, Christina speaking. How can I help you?
B: Good afternoon. This is Tanja Rupnik calling from Rotor C.L.T. Could I speak to someone concerning the balance report you sent us last week.
C: Could I ask you to repeat your name, please?
B: Of course. It’s Tanja Novak.
C: That is Tania with an i?
B: No, Tanja with a j. T-A-N-J-A.
C: Thank you Ms Novak. I’ll try to put you through to Mr Daniels.
B: Thank you.
C: Ms Novak, Mr Daniels’ line is engaged. Would you like to hold?
B: That’s fine.
C: Ms Novak Hrsh….Hhhhh…. . . . tu-tu-tu-tu.
A: Good afternoon. FUT Solution. Have can I help you.
B: Hello. It’s Tanja Novak again calling from Rotor C.L.T. I’m sorry but we got cut off before.
A: I’m sorry to hear that. I’ll put you through to Mr Daniels office again.
B: Yes, thank you.
C: Mario Daniels' office. How can I help you?
B: Hello. It’s Tanja Novak calling again.
C: Hello Ms Novak. I’m afraid we got cut off. Mr Daniels had to leave for a meeting in a hurry. Would you like to speak with Ms Peterson instead?
B: That’ll be fine.
C: I’ll put you through, then.
C: Ms Novak. I’m sorry but Ms Peterson is with a client. Would you like to hold or shall I ask her to call you back?
B: Well, I can hold.
………………………………………………………………………………………………………………
C: Ms Novak, thank you for holding. I’ll put you through to Ms Peterson now.
B: Thank you for your help.
D: This is Barbara Peterson. How can I help you?
B: Good afternoon, Ms Peterson. This is Tanja Novak from Rotor C.L.T. I’m calling about the balance report your department sent us last week.
D: Good afternoon, Ms Novak. Could you repeat the name of your company, please?
B: Of course. It’s Rotor C.L.T. I’m calling from Slovenia.
D: Thank you. What seems to be the problem with the report, Ms Novak?
B: There seems to be a page missing and a few dates mixed up.
D: I’m very sorry to hear that. Just a moment. Let me check my computer.
D: Yes, the report was sent last Monday to Rotor C.L.T. We’ll have to check it carefully again. Could we call you back tomorrow?
B: That’ll be just fine.
D: Would 4 o’clock suit you, Ms Novak?
B: Yes.
D: In that case, we'll talk again tomorrow at 4. I’m very sorry for the inconvenience.
B: Thank you for your help, Ms Peterson. Goodbye.
D: Goodbye.
