• Garanzia 30 giorni soddifatti o rimborsati

    Garanzia 30 giorni soddifatti o rimborsati

  • Spedizione gratuita per gli ordini sopra i 50€

    Spedizione gratuita per gli ordini sopra i 50€

  • Le consegne si effettuano ogni giorno

    Le consegne si effettuano ogni giorno

  • Tutto per l'inglese

    Tutto per l'inglese

Rispondere alle domande riferite a una conversazione telefonica (vero/falso)

A: Good afternoon. FUT Solution. Have can I help you?

B: Good afternoon. This is Tanja Rupnik from Rotor C.L.T. I would like to speak with someone in Finances.

A: Just a minute. I’ll check who is available at the moment………Ms Rupnik, I’ll put you through to Mr Daniels' office.

B: Thank you.

C: Mario Daniels office, Christina speaking. How can I help you?

B: Good afternoon. This is Tanja Rupnik calling from Rotor C.L.T. Could I speak to someone concerning the balance report you sent us last week.

C: Could I ask you to repeat your name, please?

B: Of course. It’s Tanja Novak.

C: That is Tania with an i?

B: No, Tanja with a j. T-A-N-J-A.

C: Thank you Ms Novak. I’ll try to put you through to Mr Daniels.

B: Thank you.

C: Ms Novak, Mr Daniels’ line is engaged. Would you like to hold?

B: That’s fine.

C: Ms Novak Hrsh….Hhhhh….  .   .   . tu-tu-tu-tu.

A: Good afternoon. FUT Solution. Have can I help you.

B: Hello. It’s Tanja Novak again calling from Rotor C.L.T. I’m sorry but we got cut off before.

A: I’m sorry to hear that. I’ll put you through to Mr Daniels office again.

B: Yes, thank you.

C: Mario Daniels' office. How can I help you?

B: Hello. It’s Tanja Novak calling again.

C: Hello Ms Novak. I’m afraid we got cut off. Mr Daniels had to leave for a meeting in a hurry. Would you like to speak with Ms Peterson instead?

B: That’ll be fine.

C: I’ll put you through, then.

C: Ms Novak. I’m sorry but Ms Peterson is with a client. Would you like to hold or shall I ask her to call you back?

B: Well, I can hold.

………………………………………………………………………………………………………………

C: Ms Novak, thank you for holding. I’ll put you through to Ms Peterson now.

B: Thank you for your help.

D: This is Barbara Peterson. How can I help you?

B: Good afternoon, Ms Peterson. This is Tanja Novak from Rotor C.L.T. I’m calling about the balance report your department sent us last week.

D: Good afternoon, Ms Novak. Could you repeat the name of your company, please?

B: Of course. It’s Rotor C.L.T. I’m calling from Slovenia.

D: Thank you. What seems to be the problem with the report, Ms Novak?

B: There seems to be a page missing and a few dates mixed up.

D: I’m very sorry to hear that. Just a moment. Let me check my computer.

D: Yes, the report was sent last Monday to Rotor C.L.T. We’ll have to check it carefully again. Could we call you back tomorrow?

B: That’ll be just fine.

D: Would 4 o’clock suit you, Ms Novak?

B: Yes.

D: In that case, we'll talk again tomorrow at 4. I’m very sorry for the inconvenience.

B: Thank you for your help, Ms Peterson. Goodbye.

D: Goodbye.

Domande
  1. Ms Novak is calling from Rotor C.L.T.
  2. Ms Novak wants to speak to the HR department.
  3. Ms Novak is first connected to Mr Daniels office.
  4. Mr Daniels’ name is Mark.
  5. Carmen answers the phone at Mr Daniels office.
  6. Ms Novak is calling about the balance report.
  7. Ms Novak repeats her name.
  8. Ms Novak’s name is written with an “i”.
  9. Ms Novak speaks to Mr Daniels.
  10. Mr Daniels is a client.
  11. Ms Novak calls FUT Solution more than once.
  12. Ms Novak calls FUT Solution three times.
  13. The line is cut off.
  14. Mr Daniels asks Ms Novak to hold.
  15. Christina puts Ms Novak through to Ms Peters.
  16. Ms Novak has to wait before speaking to Ms Peterson.
  17. Ms Peterson calls Ms Novak back.
  18. FUT Solution sent the report a week before.
  19. Ms Peterson asks Ms Novak to repeat her name.
  20. Ms Peterson is sorry for the mistake.
  21. Ms Peterson checks her computer.
  22. Three pages are missing from the report.
  23. Ms Novak promises to call Ms Peterson tomorrow.
  24. Ms Peterson apologizes for the inconveniences.
  25. Ms Peterson and Ms Novak will speak again at 4 o’clock.
La nostra offerta