A: Hello. ABC Electron. Daniel speaking. How can I help you?
B: I’m calling about my latest electricity bill.
A: Could you give me your account number?
B: Yes, it’s 119348594987.
A: Could I check that, please?
B: Of course.
A: That’s 119348599987?
B: No, that’s not correct. It’s 119348594987.
A: Are you Mr Harry Jones?
B: Yes, that’s correct.
A: What is the problem?
B: There seems to be a mistake with the latest electricity bill.
A: Why is that?
B: I always pay up to $70 but the bill for the last month was three times higher.
A: I’m sorry to hear that. How much did we charge you on this bill?
B: $210. I just can’t understand it.
A: Mr Jones, was your usage this month any different than usual?
B: No, it was an average month.
A: I’m sorry there certainly seems to be a mistake. I’ll send someone to come to your house.
A: Thank you very much.
B: Thank you for calling. We’re very sorry about the mistake.
A: Thank you for your help. Goodbye.