• Garanzia 30 giorni soddifatti o rimborsati

    Garanzia 30 giorni soddifatti o rimborsati

  • Spedizione gratuita per gli ordini sopra i 50€

    Spedizione gratuita per gli ordini sopra i 50€

  • Le consegne si effettuano ogni giorno

    Le consegne si effettuano ogni giorno

  • Tutto per l'inglese

    Tutto per l'inglese

Scegliere le parole/locuzioni più appropriate per completare le frasi

Complete with: mistake, problem, returning, to, hear, doing, fine, call, happened, immediately, would, how, sent, sorry, give, could, course, correct, mistake, can’t.

Domande
  • DIALOG 1
    • A: Hello? This is Tom McCarthy. 
    • B: Hello, Tom. This is Mario Novak from ITB Company. I’m 
    •  your call from yesterday. 
    • A: Hello Mario. How are you  
    • B: I’m  
    • , thank you. 
    • A: Thank you for returning my  
    • . I 
    •  like to speak about the latest balance report. 
    • B: Of course, no problem.  
    •  can I help you? 
    • A: It seems we are missing one of the pages from the report you’ve  
    •  us. 
    • B: Really? I’m very  
    • . I don’t know how this could have 
    • . I’ll fax you the whole report  
    • A: Thank you. 
    • B: Thank you for calling. Goodbye. 
    • A: Goodbye. 
  • DIALOG 2
    • A: Hello. ABC Electron. Daniel speaking. How can I help you? 
    • B: I’m calling about my latest electricity bill. 
    • A: Could you  
    •  me your account number? 
    • B: Yes, it’s 119348594987. 
    • A:  
    •  I check that, please? 
    • B: Of  
    • A: That’s 119348599987? 
    • B: No, that’s not  
    • . It’s 119348594987. 
    • A: Are you Mr Harry Jones? 
    • B: Yes, that’s correct. 
    • A: What is the  
    • B: There seems to be a  
    •  with the latest electricity bill. 
    • A: Why do you think so? 
    • B: I always pay up  
    •  $70 but the bill for the last month was three times higher. 
    • A: I’m sorry to  
    •  that. How much did we charge you on this bill? 
    • B: $210. I just  
    •  understand it. 
    • A: Mr Jones, was your usage this month any different than usual? 
    • B: No, it was an average month. 
    • A: I’m sorry there certainly seems to be a 
    • . I’ll send someone to come to your house. 
    • A: Thank you very much. 
    • B: Thank you for calling. We’re very sorry about the mistake. 
    • A: Thank you for your help. Goodbye. 
    • B: Goodbye. 
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